Refund and Returns Policy - Byotè Naturals

Introduction

At Byotè Naturals, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. This Refund and Returns Policy outlines the conditions under which refunds, returns, and exchanges may be considered. By shopping with us, you agree to the terms set forth in this policy.

1. Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.
The return request must be made within 7 days of receiving your order.
Proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Non-Refundable/Non-Returnable Items

The following items are not eligible for refunds or returns:

Products that have been opened, used, or tampered with.
Sale or discounted items.
Custom or personalized products.
Gift cards.

3. How to Request a Refund or Return

To initiate a refund or return, follow these steps:

Contact Us: Email our customer support team at info@byotenaturals.com within 7 days of receiving your order. Include your order number, proof of purchase, and reason for the return.
Return Approval: If your request is approved, we will provide instructions for returning the item.
Ship the Item: You are responsible for return shipping costs. Ensure the item is securely packaged to prevent damage during transit.
Inspection: Once we receive and inspect the returned item, we will notify you of the status of your refund.

4. Refund Process

Approved refunds will be processed within 7-10 business days after the returned item is inspected.
Refunds will be issued via the original payment method.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

5. Damaged or Defective Items

If you receive a damaged or defective item:

Notify us within 48 hours of delivery with photos of the damaged product and packaging.
Upon verification, we will offer a replacement or a full refund, including shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

Check with your bank or payment provider, as processing times may vary.
If the issue persists, contact us at info@byotenaturals.com, and we will assist further.

7. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact our support team at info@byotenaturals.com within 48 hours of delivery.

8. Cancellations

Orders can be canceled within 24 hours of placement if they have not yet been shipped. Canceled orders will be refunded in full.

9. Important Notes

Byotè Naturals reserves the right to refuse returns or refunds if the conditions outlined in this policy are not met.
Refunds and returns are only applicable to purchases made directly through [www.byotenaturals.com].